Purchasing & Shipping

I want you to love your artwork just as much as I loved creating it for you, so if you have any questions at all, please get in touch with me through the Contact page.

Ordering & Payments:

Due to changes in PayPal’s Sellers Protection Agreement (2024), payments are now currently taken in British Pounds Sterling through BACS only. I apologise for any inconvenience this may cause.

Please note that your credit or debit card details are not stored.

Shipping:

Please contact me directly for postage and handling costs of the painting you are buying. I will then get back to you with a postage and handling quote. Within the UK, paintings and prints are sent via Royal Mail, Parcel Force or a similar reputable courier service. Most UK deliveries arrive with 2 days of despatch, so please allow 7 days in total.

Prints are mailed free of charge within the UK.

For International Shipping, there may be additional shipping costs, import/export costs and further expenses associated with getting the artwork to you. The purchaser will be responsible for paying these additional charges and arrange payment. After ordering, I will contact you via email to discuss these charges and arrange payment. The artwork will not be shipped until these additional charges have been settled.

Returns & Refunds:

If the painting is not as expected and you really don’t like it then please contact me within 7 days of receipt to discuss this with me.

Once a return has been agreed you will be responsible for the safe return of the work and for all associated packing and transport costs.

Once the painting has been returned safely to me then I will arrange a refund of the purchase price within 14 days of receipt. Any additional shipping or packing costs incurred by me in sending the artwork in the first place will not be refunded.

If the painting arrives damaged or if you feel there is a factual inconsistency between what is published on my website and the artwork you receive then please contact me as soon as possible and in all cases within 7 days of receipt.

If damaged then please take and retain photographs of the artwork and packaging.

Variations in hue between the image viewed online and the actual artwork will not be deemed to be a fault or a valid reason for return or refund.

Returning a Painting:

In all cases where you are returning a painting to me it is strongly advised that you use a recorded delivery service and obtain a receipt or Certificate of Posting. The safe return of a painting is your responsibility, you remain responsible for it until such time as it reaches me.

Liability:

I cannot be held liable for delivery instructions given by you which result in the loss or damage of any item sent to you. Delivery instructions issued by you are solely your responsibility.

Questions?

If you have any other questions please contact me via the Contact Page.